FAQ
Orders & Purchases
Can I change or cancel my order?
Can I change or cancel my order?
Once an order has been confirmed and paid, it cannot be changed or cancelled at will. If you entered incorrect order or delivery information, contact us immediately at support@marinexplorestore.com with your order number.
We will try to help, but we cannot guarantee changes or cancellations once an order has entered processing or shipment.
I did not receive an order confirmation. What should I do?
I did not receive an order confirmation. What should I do?
Check your spam or junk folder and confirm that the email address used at checkout is correct. If you still cannot find the confirmation, contact us with your name, email address, and approximate order time so we can help locate the order.
For your security, do not send full payment-card information by email.
How can I check my order status?
How can I check my order status?
You can review your order through the account or order-status link associated with your purchase. Once the order ships, we will send you a shipping confirmation email with tracking information.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
You may request a return for unused and undamaged merchandise within 30 days after delivery. Eligible returns receive a complete refund excluding return-shipping costs.
Items returned more than 30 days after delivery are subject to a 15% restocking fee. Returns or exchanges are not accepted more than 90 days after delivery. Some exclusions may apply.
Contact us before returning an item and review our Refund Policy for the complete policy.
How do I request a return or exchange?
How do I request a return or exchange?
Email support@marinexplorestore.com with your order number, the item you want to return or exchange, and the reason for your request. Include clear photos if the item is damaged, defective, incomplete, or incorrect.
Wait for our return instructions before shipping the item. Do not send a return to an address unless our support team has confirmed it.
When will I receive my refund?
When will I receive my refund?
Refund timing depends on return delivery, inspection, approval, and the processing time of your original payment provider.
We do not publish a guaranteed number of business days for the complete refund process. If your return has already been delivered to us, contact support with your order number and return-tracking information for an update.
What if my order arrives damaged or defective?
What if my order arrives damaged or defective?
If your order is damaged during transit or you notice any visual defects, please contact us within 30 days after delivery. To expedite the replacement process, take photos of the box and the merchandise, then email the pictures along with your order number to support@marinexplorestore.com. Please inspect all items when you receive them.
Do you offer price adjustments?
Do you offer price adjustments?
If the price of an item you purchased drops to a lower amount within 14 days after ordering, please contact us to request a partial refund for the difference. We reserve the right to change prices without notice.
Shipping & Tracking
Where do you ship?
Where do you ship?
We currently offer shipping within the United States.
For international shipping inquiries, contact support@marinexplorestore.com before ordering. International delivery is not guaranteed unless our support team confirms that shipping is available for your destination.
How long does shipping take?
How long does shipping take?
Orders are processed within 1-2 business days, then standard shipping takes 3-5 business days.
In total, you can expect to receive your order within up to 7 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. After processing, delivery times for these services are faster, typically within 1-3 business days. Additional charges may apply.
How can I track my order?
How can I track my order?
Once your order ships, we will email you the tracking number and carrier information. Use the link in the shipping confirmation email or visit our Track Order page.
Tracking updates may take some time to appear after the carrier receives the package.
What if part of my order is missing?
What if part of my order is missing?
Your order may arrive in more than one package. Check your shipping confirmation emails for separate tracking numbers.
If all packages have been delivered but an item is still missing, contact us with your order number, the missing item name, and photos of the items and packaging you received.
