Refund policy

Returns, Damages, and Exchanges Policy

Returns
If your purchase isn’t quite right for your boat, we’re here to help. Please contact us within 30 days of delivery so we can guide you through the return process.
If your item has a product defect, please email support@marinexplorestore.com with your order number and details of the issue. We’ll provide return instructions and cover the return shipping costs.
For change-of-mind returns, please make sure the item is unused and undamaged. Return shipping costs are covered by the customer.

EXCHANGES 
You may request a change-of-mind exchange for unused and undamaged items within 30 days of delivery. Customers are responsible for return shipping costs for these exchanges.
For exchanges due to product defects, Marinexplore covers return shipping costs. Please contact us before sending the item back. Replacement items will be shipped after we receive the returned merchandise.

 

DAMAGES AND DEFECTS 
If your order arrives damaged or you discover a product defect, please contact support@marinexplorestore.com within 30 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging where available.
Marinexplore covers return shipping costs for product defects. Please wait for our return instructions before shipping the item back.

PRICING 
We reserve the right to change prices without notice. If the price of an item you purchased changes to a lower amount within 14 days after ordering, please contact us to request a partial refund for the difference.